topic Re: Broadband down in Broadband

Broadband down

Tonicas — Fri, 27 Jun 2025 08:41:39 GMT

Broadband went during the night, done all the rest and reboots as told too however light is still solid red on the router. The website is saying there is no issues in my area but I find this very difficult to believe! I live in cornwall so we do rely on the Internet for phone calls as signal isn't great where we live. Anyone else having issues?

Re: Broadband down

Highlinder — Fri, 27 Jun 2025 09:00:46 GMT

@Tonicas Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Broadband down

Tonicas — Fri, 27 Jun 2025 09:27:54 GMT

Yeah I've done all of this, they say it's a fault in the property however nobody had touched anything when it went out currently waiting on the phone as its coming up to the weekend and we need the Internet,

Thank you for your suggestions though xx

Re: Broadband down

TimmyBGood — Fri, 27 Jun 2025 09:30:54 GMT

@Tonicas wrote:

The website is saying there is no issues in my area but I find this very difficult to believe!

That message can be misleading, because it absolutely doesn't rule out a problem with the individual circuit to the address.

Re: Broadband down

Tonicas — Fri, 27 Jun 2025 10:16:29 GMT

We have a technician coming on Sunday to try and fix the problem