topic Broadband dropping in Broadband

Broadband dropping

Dinky3672 — Fri, 27 Jun 2025 07:45:47 GMT

My son is online during the night and the broadband keeps dropping and disconnecting for a minute or so but a few times in a row.

Re: Broadband dropping

peter-marlow+1966 — Fri, 27 Jun 2025 07:54:02 GMT

This is usually due to over night maintains on the broadband as not many people are on line then

Re: Broadband dropping

Dinky3672 — Fri, 27 Jun 2025 07:55:24 GMT

Doesn't help if he is in middle of an important game and was not warned this would happen

Re: Broadband dropping

peter-marlow+1966 — Fri, 27 Jun 2025 09:30:02 GMT

This has always been the case for years, i used to have it every night until i switched over to full fibre to the property broadband, i believe this is line tests or something, been mentioned many times before on here by other customers

Re: Broadband dropping

Dinky3672 — Fri, 27 Jun 2025 09:31:01 GMT

I pay for full fibre gigafast

Re: Broadband dropping

peter-marlow+1966 — Fri, 27 Jun 2025 09:31:43 GMT

We are all fellow customers on here like yourself, you are not talking to sky on here

Re: Broadband dropping

peter-marlow+1966 — Fri, 27 Jun 2025 09:42:45 GMT

What colour hub do you have ? i have the white wifi max hub and a pod i to am on gigafast broadband and have had no problems personally

Re: Broadband dropping

peter-marlow+1966 — Fri, 27 Jun 2025 09:46:12 GMT

It may also be the hub updating the software

Re: Broadband dropping

Dinky3672 — Fri, 27 Jun 2025 10:11:07 GMT

Black hub so may have to contact sky

Re: Broadband dropping

peter-marlow+1966 — Fri, 27 Jun 2025 12:57:35 GMT

Sky wifi max hub is what i have, i have had gigafast broadband from sky and the hub since January last year and had no problems, I have 2 55inch sky glass tvs a 43inch lg smart tv a puck, a sky live camera, freesat box, laptop, p c, tablet, a smart meter, 3 mobile phones, 3 Alex's, and my sons Xbox and he has never said about an drop outs or freezing while playing late at night, i also have a booster pod as to help boost the wifi signal as i live in an old house with thick walls, hope this helps you

Re: Broadband dropping

Dinky3672 — Fri, 27 Jun 2025 13:09:33 GMT

Sons pc is connected directly with Ethernet cable

Re: Broadband dropping

JimM1 — Fri, 27 Jun 2025 13:49:55 GMT

@Dinky3672 If the hub is doing a FW update, will not matter part off the process at the end off the update is all applied, and reboot the hub to effect any change, failed updates do happen applied changes do not take affect and the same will be done till the hub get's it right!

Trying to find out if anyone has got yet, have retired my sky hub so NOT putting it back on in the off chance that it FW updates, and having to go the wrath she who must be obeyed! Not worth that agro for sure!

Re: Broadband dropping

Dinky3672 — Fri, 27 Jun 2025 13:51:53 GMT

Have spoke to Sky and they have reset the settings and say it shouldn't happen again. Had to reset router etc while they were on the line

Re: Broadband dropping

JimM1 — Fri, 27 Jun 2025 13:57:18 GMT

@Dinky3672 Do let us know if it does do the rinse and repeat though!👍