topic Re: Wifi going down at set time in Broadband

Wifi going down at set time

Tegz1 — Fri, 27 Jun 2025 01:09:32 GMT

My wifi connection wont reach my bedroom fully and it keeps going down around 2am for the past couple of days now just wondering what i can do

Re: Wifi going down at set time

caesarome — Fri, 27 Jun 2025 04:34:05 GMT

@Tegz1

At 2am it could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi going down at set time

Tegz1 — Fri, 27 Jun 2025 05:08:34 GMT

Ive ran all the tests and check the link its still happening even though its coming up that the connection is okay when i got told i can request a booster for my router to bring the connection stronger in the room i need it in but i dont know where and how to go about asking for this

Re: Wifi going down at set time

caesarome — Fri, 27 Jun 2025 09:22:07 GMT

@Tegz1

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.