topic Re: Broadband down AGAIN in Broadband

Broadband down AGAIN

VanO — Thu, 26 Jun 2025 19:30:31 GMT

My broadband keeps dropping out! How am I supposed to get anything done?! !!!

Full fibre was supposed to resolve this issue, but I'm still paying for intermittent service.

Absolutely ridiculous.

Re: Broadband down AGAIN

JimM1 — Thu, 26 Jun 2025 19:58:20 GMT

@VanO What exactly is happening when your BB stops, does it start by itself, do you see anything on the hub, also which hub do you have to go with the FF service! See link about hub and lights below!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Broadband down AGAIN

VanO — Fri, 27 Jun 2025 06:44:32 GMT

@JimM1- the lights go out, then a single red light comes on.

a few minutes later it all goes to green. This problem is intermittent throughout the day Very frustrating when you're working with something like Xero that needs consistent connectivity. That's why we went to FF.

It's a standard black Sky BB box, with a recess around the edge. New cable supplied and checked by the engineer on installation.

This is an intermittent BT BB problem. I do not see why I have to pay for something that does not deliver what it promises.

Re: Broadband down AGAIN

JimM1 — Fri, 27 Jun 2025 09:25:13 GMT

@VanO Got it, always found the SR203 Black hub to be very rock solid, and never had it jump to a red, occasional Internet orange when i had the fttc, on FF never saw anything but Full green all the time a kept it on while checking sky was good on the FF connection and it was only two oops on the wan never caught them and the usual 5Ghz stat's mess up.

Have since retired the SR203 back in it's box now and using the Asus fully connected.