topic Re: Home moving in Broadband

Home moving

Carcarchu — Wed, 25 Jun 2025 23:53:29 GMT

Just moved to a new address and notified Sky Broadband, with service scheduled to start today. Reconnected the Sky Max Hub, but it’s only showing a slowly flashing green light. How long will it take to turn white so I can use the Wi-Fi connection again?

Re: Home moving

Chrisee — Thu, 26 Jun 2025 05:14:13 GMT

@Carcarchu activation of a service after ahome move requires work by Openreach and can happen at any time on the date given up until midnight. If the service is not working call Sky the following day as they should have a report as to what has happened.

Re: Home moving

Carcarchu — Thu, 26 Jun 2025 05:20:58 GMT

What number should I call for help?

Thanks!

Re: Home moving

Chrisee — Thu, 26 Jun 2025 05:34:43 GMT

@Carcarchu the forum prevents posting of phone numbers you can find Skky support numbers which start 03 by using the contact us links and following the links or simply doing an online search. Do not use numbers not starting 03 ro avoid call forwarding services who charge. Lines open after 7am

Re: Home moving

Carcarchu — Thu, 26 Jun 2025 06:24:23 GMT

It's work fine now, thanks for your reply!