https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5021329#M498093 <P><SPAN>When this happens between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.</SPAN></P> <P><SPAN><BR />If your broadband still isn’t working after 7am and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.</SPAN></P> Thu, 26 Jun 2025 04:58:04 GMT Daniel0210 2025-06-26T04:58:04Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5021272#M498051 Internet and voice colour is orange in the hub Wed, 25 Jun 2025 23:28:10 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5021272#M498051 Gij0 2025-06-25T23:28:10Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5021274#M498053 <P>Mine too! <span class="lia-unicode-emoji" title=":pouting_face:">😡</span></P> Wed, 25 Jun 2025 23:34:12 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5021274#M498053 Aisha4 2025-06-25T23:34:12Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5021276#M498055 Mine as well. Also in my openreach box the Fault option shows as RED in color Wed, 25 Jun 2025 23:36:16 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5021276#M498055 Venkatt 2025-06-25T23:36:16Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5021329#M498093 <P><SPAN>When this happens between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.</SPAN></P> <P><SPAN><BR />If your broadband still isn’t working after 7am and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.</SPAN></P> Thu, 26 Jun 2025 04:58:04 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5021329#M498093 Daniel0210 2025-06-26T04:58:04Z