topic Re: Firmware update for broadband. in Broadband

Firmware update for broadband.

ColossusX — Sat, 08 Feb 2025 14:25:09 GMT

While watching YouTube, my Sky Broadband performed a firmware update that temporarily redirected my computer to a specific page. During this time, my Wi-Fi went down for a couple of minutes. I noticed the URL included "sky_firmware_update_hijack." Does the term "hijack" indicate anything malicious, or am I overthinking it?

Re: Firmware update for broadband.

Chrisee — Sat, 08 Feb 2025 14:33:08 GMT

@ColossusX firmware updates are notmally scheduled for thecearly morning hours but they will interupt use of the connection. They only happen during the day if the hub has not been contactable for a few nights. The updates are necessary to keep the hubs up to date. Not seen the highjack message myself but goven Sky control the update process from their end I dont think its anything to worry about.

Re: Firmware update for broadband.

ColossusX — Sat, 08 Feb 2025 15:00:31 GMT

Ye sorry I shouldve specified It was like 1 am In the morning. I have the picture below. Thanks for the reply

Re: Firmware update for broadband.

ptd006 — Wed, 12 Mar 2025 09:30:47 GMT

Hi team,

I just switched to Sky and had a forced firmware update on the router. It's good to know they would usually be scheuled for night time but I don't think they should ever be forced during working hours, even for new hubs.

I got the new hub setup before 9am and happily started working (from home). Losing the connection even for 5 mins is quite inconvenient. I had already gone into the hub admin page to update WiFi setting etc and ran the health check from my sky.com account. There could easily have been a pop up warning/prompt to update firmware. Instead I start working and then suddenly get cut off and have to investigate.

Yes, writing this message cost me more downtime that the firmware update. I just want to give some feedbackt that might help future customers 🙂

Thanks

Re: Firmware update for broadband.

NeenBean42 — Thu, 26 Jun 2025 01:10:26 GMT

2 nights in a row we have had the same message at around 2am.
1st time we had an error message saying refused.
2nd night the message stated updating.

Very concerning when you see the wording 'hijack' in current time.

Re: Firmware update for broadband.

Chrisee — Thu, 26 Jun 2025 07:10:40 GMT

@NeenBean42 can't add much to what was posted above. The message was not designed to be seen as in the vast majority of cases the updates happen whilecthe user is asleep. There is no evidence of the Sky hubs ever being hacked but if they were why would the outfit doing so advertise the process by using the term "highjack" surely they would keep quiet?