topic Re: No internet in Broadband

No internet

sara117 — Wed, 25 Jun 2025 23:34:59 GMT

My internet symbol on my hub is stuck at orange and I cannot connect to wifi. When I test my broadband and wifi connections on the app, it says that everything is running as it should.

Re: No internet

JimM1 — Wed, 25 Jun 2025 23:45:20 GMT

@sara117 About the lights.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet

Raf.moD — Wed, 25 Jun 2025 23:48:33 GMT

Yeah same here theres a problem at skys end but they don't want to admit it

Re: No internet

sara117 — Wed, 25 Jun 2025 23:49:36 GMT

I thought it was a problem with my hub, but when i run the diagnostic tests on the sky app, it says that my hub is fine.

Re: No internet

JimM1 — Wed, 25 Jun 2025 23:51:41 GMT

@sara117 Trust the lights, do not rely on software to try and get what is hard to determine!

Re: No internet

Raf.moD — Wed, 25 Jun 2025 23:53:21 GMT

Middle light orange no Internet since just after midnight when you try sign in to wifi on your device it shows a page saying 'your connection has dropped'

Re: No internet

Rafaericson — Wed, 25 Jun 2025 23:54:41 GMT

I'm having same issue

Re: No internet

Vijune — Thu, 26 Jun 2025 00:12:00 GMT

Same issue no internet connection dropped try to fix its everythink says okay but ...

Re: No internet

ST1181 — Thu, 26 Jun 2025 00:13:37 GMT

Same issue. Orange light on hub, app saying all working ok. No tv, Internet or phone line working.

Re: No internet

Lanakillian — Thu, 26 Jun 2025 01:09:14 GMT

Why is sky Internet cutting off this is two nights its happened and all of a sudden it comes back on sky stop cutting the Internet off because my app says that everything is fine

Re: No internet

Daniel0210 — Thu, 26 Jun 2025 04:51:21 GMT

@Lanakillian and others

When this happens between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.