topic Re: Bad Wifi in Broadband

Bad Wifi

MagamagoNS- — Wed, 25 Jun 2025 21:10:48 GMT

My wifi is bad for days. My contract states it is 56mps and that minimum download should be 45mps. All lights on hub are green. Tested 100th times and the most I can get is 16.8mps.. Keeps saying it is bad connection. Reconnected everything and it is still the same.. Hub I have is, model: SR203 Any ideas how to fix this? Many thanks!

Re: Bad Wifi

TimmyBGood — Wed, 25 Jun 2025 21:21:31 GMT

@MagamagoNS- wrote:
My wifi is bad for days. My contract states it is 56mps and that minimum download should be 45mps.

Those speeds are as delivered to the Hub over copper cable, not wirelessly from it.

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

All WiFi is zero Mbs on the other side of a few walls or over some tens of metres of clear air.

Re: Bad Wifi

MagamagoNS- — Wed, 25 Jun 2025 21:28:41 GMT

Hi,

Many thanks for your reply.

You're right. I actually have poor speed to my hub, which is 16.8.

That is the main problem for having bad internet.

Re: Bad Wifi

JimM1 — Wed, 25 Jun 2025 21:50:11 GMT

@MagamagoNS- Post your stat's for that SR203 hub that you have, same as you see on the link below!

How to read your Sky Hub statistics

Also run the service checker capture your daily history and attach also it post it up as well!

https://www.sky.com/servicechecker