topic Re: Wi fi connection in Broadband

Wi fi connection

hooch1R — Wed, 25 Jun 2025 19:12:04 GMT

Centre light on modem is orange and no WiFi...have tried box reboot and also disconnection of power reboot still got orange light in centre ????

Re: Wi fi connection

caesarome — Wed, 25 Jun 2025 19:30:48 GMT

@hooch1R

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wi fi connection

JimM1 — Wed, 25 Jun 2025 19:32:35 GMT

@hooch1R If you have the three light hub from sky the orange middle light, the internet is down, could be home, local, area wide, just about anything, try the service checker to see if you can get any information from that. Link is below.

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Re: Wi fi connection

hooch1R — Wed, 25 Jun 2025 21:09:14 GMT

Problem sorted out of date old router gave up the ghost .new one on its way...

Re: Wi fi connection

JimM1 — Wed, 25 Jun 2025 21:15:58 GMT

@hooch1R If indeed you had/have the old skyQ hub, then was due to be replaced so do expect to get the newer Sky Broadband Hub in its place as the replacement. See the link below about the hubs.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have