No internet

Tracey157 — Wed, 25 Jun 2025 18:57:19 GMT

No Internet connection gone through checks several times. Status not connected connection to broadband router tick No connection to internet

Re: No internet

Tracey157 — Wed, 25 Jun 2025 19:00:01 GMT

This is the second time in less than 6 months. I need this sorting urgently or you can cancel my package

Re: No internet

Daniel0210 — Wed, 25 Jun 2025 19:04:12 GMT

@Tracey157
This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here. Threatening to cancel is relevant here.

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

Re: No internet

JimM1 — Wed, 25 Jun 2025 19:29:21 GMT

@Tracey157 And if you wish to cancel then you will also have to call sky to do so!

topic No internet in Broadband

No internet

Re: No internet

Re: No internet

Re: No internet