https://helpforum.sky.com/t5/Broadband/Not-connected-to-the-internet/m-p/5020615#M497837 <P>All checks say WiFi is connected but none our devices or TV are connecting? Have tried switching off devices and turning them on again but not picking up the WiFi on phones, iPads or desktops?&nbsp;</P> Wed, 25 Jun 2025 08:58:44 GMT laurapeatling 2025-06-25T08:58:44Z https://helpforum.sky.com/t5/Broadband/Not-connected-to-the-internet/m-p/5020615#M497837 <P>All checks say WiFi is connected but none our devices or TV are connecting? Have tried switching off devices and turning them on again but not picking up the WiFi on phones, iPads or desktops?&nbsp;</P> Wed, 25 Jun 2025 08:58:44 GMT https://helpforum.sky.com/t5/Broadband/Not-connected-to-the-internet/m-p/5020615#M497837 laurapeatling 2025-06-25T08:58:44Z https://helpforum.sky.com/t5/Broadband/Not-connected-to-the-internet/m-p/5020630#M497851 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/937722">@laurapeatling</a>&nbsp;</P> <P>Have you tried rebooting your broadband hub at the mains, it f you have and they still don't work then try&nbsp;<SPAN>running the line test here to see if any faults are found:</SPAN></P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 25 Jun 2025 09:22:31 GMT https://helpforum.sky.com/t5/Broadband/Not-connected-to-the-internet/m-p/5020630#M497851 caesarome 2025-06-25T09:22:31Z