Sky Router cannot hold a wifi connection

SteveWestrip — Tue, 24 Jun 2025 12:51:17 GMT

My Sky Router has started not being able to keep a wifi connection. It started with my Windows 11 laptop and now it is happening with my iPad. The behvaiour you see is a connetion being made, it works for about 5-10 seconds and then it drops and tries again. This cycle happens repeatedly and the behaviour is the same on both devices. I have power cycled the device more than once and although this fixes the problem for about 30mins it comes back again. Ethernet connections work fine. In the past 24 hours it has dropped my internet connection about 10 times, typically for about 5 mins at a time. Pretty sure the router is on the way out.

Sky's help AI couldn't understand this issue and I have failed to get hold of a human being (frustrating enough that it is making me consider other options for broadband)

Re: Sky Router cannot hold a wifi connection

Addie15 — Wed, 25 Jun 2025 07:11:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Sky Router cannot hold a wifi connection in Broadband

Sky Router cannot hold a wifi connection

Re: Sky Router cannot hold a wifi connection