topic Re: No internet connection in Broadband https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5020381#M497753 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4421222">@Danielle243</a>&nbsp;If you happen to have a mobile data signal then you could try the service checker to see if sky are aware of any particular area wide faults, but they do not always know those.</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>If there aren't any then try running the line test here<BR />Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 24 Jun 2025 19:29:42 GMT JimM1 2025-06-24T19:29:42Z No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5020367#M497747 <P>I have no internet connection from my hub. No phones or tvs connected. I need help</P><P>asap as I work from</P><P>home</P> Tue, 24 Jun 2025 19:14:01 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5020367#M497747 Danielle243 2025-06-24T19:14:01Z Re: No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5020381#M497753 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4421222">@Danielle243</a>&nbsp;If you happen to have a mobile data signal then you could try the service checker to see if sky are aware of any particular area wide faults, but they do not always know those.</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>If there aren't any then try running the line test here<BR />Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 24 Jun 2025 19:29:42 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5020381#M497753 JimM1 2025-06-24T19:29:42Z