https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5020267#M497714 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4421042">@Jen136</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 24 Jun 2025 17:04:10 GMT caesarome 2025-06-24T17:04:10Z https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5020191#M497695 <P>My internet keeps kicking us offline every 3-5 mins...need it sorting as I pay for this to work properly&nbsp;</P> Tue, 24 Jun 2025 15:23:44 GMT https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5020191#M497695 Jen136 2025-06-24T15:23:44Z https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5020267#M497714 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4421042">@Jen136</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 24 Jun 2025 17:04:10 GMT https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5020267#M497714 caesarome 2025-06-24T17:04:10Z