topic Re: Broadband is dropping out in Broadband

Broadband is dropping out

Godley1 — Tue, 24 Jun 2025 14:53:35 GMT

for a couple of weeks my broadband has and keeps dropping off. All my wired devices and my WiFi, everything.

i run a continuous ping to google and get a reoccurring request time out randomly, but more than not.

Sky don't seem to care because it just says, I can see you're connected but don't test extended periods of time.

My old router looks ok, lights on. I've had to recycle power a loads of times over the last month. For full fibre, 900mb I'd expect better as it's not cheap.

Re: Broadband is dropping out

Highlinder — Tue, 24 Jun 2025 15:03:20 GMT

@Godley1 black or white router from Sky?

Re: Broadband is dropping out

Godley1 — Tue, 24 Jun 2025 15:37:21 GMT

@Highlinder

still ongoing, black router.

Ive got:

- Black Router (full fibre 900mb)

- Q 2TB Box

- 3x mini Q boxes

- 2x Sky WiFi boosters

Re: Broadband is dropping out

JimM1 — Tue, 24 Jun 2025 16:10:22 GMT

@Godley1 Post your stat's also say how you have your Main Q box connected to the SR203 hub!

Re: Broadband is dropping out

Highlinder — Tue, 24 Jun 2025 16:23:53 GMT

@Godley1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346#

Re: Broadband is dropping out

Godley1 — Fri, 27 Jun 2025 19:34:58 GMT

Q box is connected by cable, as is one of the mini Q boxes. 2x mini Qs connected via WiFi.

Issue was solved with a replacement Black Hub.