topic Re: unwanted item in Broadband

unwanted item

rob317 — Tue, 24 Jun 2025 12:58:21 GMT

I have been sent a text telling me that a"Sky broadband conversion kit 3" is on it's way -I haven't ordered it Also when I try and collect it to return as it appears it's in transit the system refuses to acknowledge my postcode.

Re: unwanted item

cookiemonsteruk — Tue, 24 Jun 2025 13:03:26 GMT

@rob317

The conversion kit is merely an ethernet cable sent out to customers moving to full fibre fttp

Re: unwanted item

TimmyBGood — Tue, 24 Jun 2025 13:06:47 GMT

@rob317

The 'conversion kit' is just an ethernet cable: it's intended to go between the ONT and a Sky Broadband Hub or Max Hub on an FTTP connection, and is sent out to current Sky customers migrating from copper to full fibre broadband.

Re: unwanted item

rob317 — Tue, 24 Jun 2025 13:10:21 GMT

many thanks it must be because I'm moving to a new property in the next couple of weeks (completing Friday 27/6) I suspect it is being sent to my new address. As a bit of a technophobe I don't always understand the modern world ( I'm nearly 78 )

Re: unwanted item

cookiemonsteruk — Tue, 24 Jun 2025 13:17:09 GMT

@rob317

Yep. It will be sent to the new property

Unexpected Item

rob317 — Sun, 29 Jun 2025 13:51:07 GMT

The unexpected item, which turned out to be a broadband cable ,was delivered to my newly acquired property safely before I owned it and was there when I picked up the keys on completion day Friday 27/7. It is now ready for the Sky Engineer who is scheduled for 18/7.

The delivery problems were due to the Post Office ignoring my request to hold it at the sorting office. However, that in fact was a good thing as the opening hours for the sorting office would have made it difficult for me to collect! So alls well that ends well.

Thanks for your help.

Rob