topic Re: Sky max pod in Broadband

Sky max pod

Kelly__ — Mon, 23 Jun 2025 19:56:27 GMT

Ive just got the sky max pod but I can't get it to work. We've had new router aswell

Re: Sky max pod

JimM1 — Mon, 23 Jun 2025 20:05:19 GMT

@Kelly__ Here is the pod info linked below, be sure to watch the video!

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Sky max pod

Rooneywd — Mon, 23 Jun 2025 20:23:11 GMT

Hi, I'm in the same boat, I upgraded my sky wifi to the sky max hub and requested a sky pod.

4 weeks later neither are working correctly, I feel like I'm constantly on the phone to sky and sky haven't got a clue what the issue is.

Re: Sky max pod

Kelly__ — Mon, 23 Jun 2025 20:48:05 GMT

Yes this is the same problem.that we are having. We arr really thinking of moving providers as they really are not helpful

Re: Sky max pod

Chrisee — Tue, 24 Jun 2025 09:25:25 GMT

@Rooneywd & @Kelly__ request a visit from a broadband engineer if your pod extenders are not improving the network. The pods need careful placement as they need a goid connection to the hub to work so should never be more tgan halfway between tge hub and where you need the boost but sometimes the way a home is laid out can mean the pods dont work well which is where an dngineer comes in as they can test the signal strength so can work out the brst set up.

However in some homes the pods dont work that well including my ownnot because they are faulty but simply due to the physics of the way wifi works.

Re: Sky max pod

Kelly__ — Tue, 24 Jun 2025 11:49:35 GMT

Have rung them and they are sending an engineer out tomorrow as still not working today. Fingers crossed it works then