https://helpforum.sky.com/t5/Broadband/Fibre-insulation/m-p/5019907#M497590 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4420245">@Bee07</a>&nbsp;</P> <P>Have you checked junk etc?</P> <P>Have you tried contacting Openreach directly on their website? They may be able to send the work permission out to you again</P> Tue, 24 Jun 2025 09:25:20 GMT jamesn123 2025-06-24T09:25:20Z https://helpforum.sky.com/t5/Broadband/Fibre-insulation/m-p/5019281#M497387 <P>Been chasing sky to contact BT about needing permission to work .&nbsp;<BR />I was supposed to hit a email from open reach which has never arrived . Told sky this to inform open reach , open reach continue to send me messages saying waiting for me to respond to the email that has never arrived. Tried calling sky but apparently the department is shut even its opening hours are 9am to 9pm mon to Friday . it's frustrating how bad the service has become especially the customer services , what options do I have ????<BR /><BR /></P><P>&nbsp;</P> Mon, 23 Jun 2025 12:32:14 GMT https://helpforum.sky.com/t5/Broadband/Fibre-insulation/m-p/5019281#M497387 Bee07 2025-06-23T12:32:14Z https://helpforum.sky.com/t5/Broadband/Fibre-insulation/m-p/5019907#M497590 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4420245">@Bee07</a>&nbsp;</P> <P>Have you checked junk etc?</P> <P>Have you tried contacting Openreach directly on their website? They may be able to send the work permission out to you again</P> Tue, 24 Jun 2025 09:25:20 GMT https://helpforum.sky.com/t5/Broadband/Fibre-insulation/m-p/5019907#M497590 jamesn123 2025-06-24T09:25:20Z