No internet

User471 — Tue, 24 Jun 2025 00:01:18 GMT

Wifi down. Can't access internet on phones or tv. Orange light is on on internet button. Tried fixing it following instructions but nochange.

Re: No internet

Daniel0210 — Tue, 24 Jun 2025 04:07:52 GMT

@User471

When this happens between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If your broadband still isn’t working after 0700, and you haven’t done it yet, use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

topic Re: No internet in Broadband

No internet

Re: No internet