WiFi not working or broadband

Paul_2 — Tue, 24 Jun 2025 00:18:12 GMT

No broadband or wifi

Re: WiFi not working or broadband

Paul_2 — Tue, 24 Jun 2025 00:20:00 GMT

Correct

Re: WiFi not working or broadband

Missu1 — Tue, 24 Jun 2025 00:41:11 GMT

Same here

Re: WiFi not working or broadband

Daniel0210 — Tue, 24 Jun 2025 03:52:46 GMT

When this happens between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it hasn't come back on after 7am use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

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