topic Re: Broadband not working in Broadband

Broadband not working

Lisa1107 — Mon, 23 Jun 2025 21:20:42 GMT

On the front of the router the internet light and voice light are orange I've tried restarting but it's still not working

Re: Broadband not working

caesarome — Mon, 23 Jun 2025 21:39:32 GMT

@Lisa1107

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband not working

Lisa1107 — Mon, 23 Jun 2025 21:40:39 GMT

What is the phone number as I have tried all these things

Re: Broadband not working

caesarome — Mon, 23 Jun 2025 21:43:16 GMT

@Lisa1107

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.