topic Re: Broadband booster not ‘connected’ in Broadband

Broadband booster not ‘connected’

AC0003 — Tue, 17 Jun 2025 12:19:24 GMT

Hello there.

Some help would be really appreciated. My broadband booster isn't connecting, I've switched the location closer, reset the booster, and checked the power but the 'connected' light is still off. My devices are currently only connecting the my main broadband wifi box downstairs rather than the booster, so my wifi is poor and keeps dropping out.

Any ideas on what could be going wrong?

Thank you so much.

Re: Broadband booster not ‘connected’

jamesn123 — Tue, 17 Jun 2025 12:38:18 GMT

Hi @AC0003

have you held the reset button on the rear of the router for 30 seconds then reconnected the booster via WPS?

Re: Broadband booster not ‘connected’

JimM1 — Tue, 17 Jun 2025 13:20:50 GMT

@AC0003 Take your booster down to the sky hub within a few feet of each other. pair them both once the booster has re booted and is ready to accept connection, takes a couple minutes, and indicated by all three lights on the booster! leave it 5 minutes and move the booster to where you need it, and try not to have it sitting on the floor.

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Broadband booster not ‘connected’

AC0003 — Tue, 17 Jun 2025 14:51:55 GMT

Yes I have 🙂

Re: Broadband booster not ‘connected’

AC0003 — Tue, 17 Jun 2025 14:53:18 GMT

How do I move it without unplugging from power? Or does unplugging from the power source not reset the booster?

Cheers.

Re: Broadband booster not ‘connected’

jamesn123 — Tue, 17 Jun 2025 15:02:37 GMT

@AC0003

Unplugging it does not reset the booster, there is a specific reset button on the rear of it.

Re: Broadband booster not ‘connected’

JimM1 — Tue, 17 Jun 2025 17:37:16 GMT

@AC0003 Everything you need is in the link sent earlier in your post!

Re: Broadband booster not ‘connected’

AC0003 — Mon, 23 Jun 2025 20:17:19 GMT

The link is unfortunately not helpful. I tried using is before resorting to the hub. I think there is a default issue with the booter.