topic Re: No internet or phone in Broadband https://helpforum.sky.com/t5/Broadband/No-internet-or-phone/m-p/5019616#M497477 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4420495">@AlisonNichols54</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains and after you have powered it back up wait a further 5 minutes before checking if they are both working. If they are not then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 23 Jun 2025 19:22:09 GMT caesarome 2025-06-23T19:22:09Z No internet or phone https://helpforum.sky.com/t5/Broadband/No-internet-or-phone/m-p/5019525#M497449 <P>Our phone has not worked for a week. No ringtone and not receiving calls either.</P><P>Today our Internet has gone off. Sky checks show no problem</P> Mon, 23 Jun 2025 17:40:25 GMT https://helpforum.sky.com/t5/Broadband/No-internet-or-phone/m-p/5019525#M497449 AlisonNichols54 2025-06-23T17:40:25Z Re: No internet or phone https://helpforum.sky.com/t5/Broadband/No-internet-or-phone/m-p/5019616#M497477 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4420495">@AlisonNichols54</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains and after you have powered it back up wait a further 5 minutes before checking if they are both working. If they are not then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 23 Jun 2025 19:22:09 GMT https://helpforum.sky.com/t5/Broadband/No-internet-or-phone/m-p/5019616#M497477 caesarome 2025-06-23T19:22:09Z