https://helpforum.sky.com/t5/Broadband/I-do-not-have-Internet-connection/m-p/5019554#M497462 <P>I was watching YouTube then loading icon came on and program i was watching froz. Went to home page where I've now got a do not have Internet connection message. Done all the obvious, turning it of from plug and restarting. Done the system check and everything saying it's fine and clearly it's not. The 4th light on my router is amber. Any ideas?</P> Mon, 23 Jun 2025 18:12:40 GMT Ag71 2025-06-23T18:12:40Z https://helpforum.sky.com/t5/Broadband/I-do-not-have-Internet-connection/m-p/5019554#M497462 <P>I was watching YouTube then loading icon came on and program i was watching froz. Went to home page where I've now got a do not have Internet connection message. Done all the obvious, turning it of from plug and restarting. Done the system check and everything saying it's fine and clearly it's not. The 4th light on my router is amber. Any ideas?</P> Mon, 23 Jun 2025 18:12:40 GMT https://helpforum.sky.com/t5/Broadband/I-do-not-have-Internet-connection/m-p/5019554#M497462 Ag71 2025-06-23T18:12:40Z https://helpforum.sky.com/t5/Broadband/I-do-not-have-Internet-connection/m-p/5019571#M497467 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4420519">@Ag71</a>&nbsp;When the voice light turns on orange/amber it's a sure sign that the hub is no longer connected to the internet and in a locked up state, general advice is switch the hub off for at least an hour and when it goes back on, hopfully it connects via a different server and works!</P> Mon, 23 Jun 2025 18:27:57 GMT https://helpforum.sky.com/t5/Broadband/I-do-not-have-Internet-connection/m-p/5019571#M497467 JimM1 2025-06-23T18:27:57Z