topic Re: Broadband dropping in Broadband

Broadband dropping

OrlaB1 — Mon, 23 Jun 2025 16:28:20 GMT

My broadband keeps dropping. Sky sent a new router but I still get a drop every ten minutes or so which is now becoming a huge problem. I can't get through to Sky. Can anyone tell me if my stats show anything? This is starting to really get to me as every time I check on service checker it says great service

Re: Broadband dropping

JimM1 — Mon, 23 Jun 2025 17:59:23 GMT

@OrlaB1 From your stat's nearly up 5 day's and they are showing NO problem's on the capture what so ever, so there is something else going on that is not reflected in that at all! As the hub is not showing anything, is it just a particular device or devices that is/are giving you an issue?

Re: Broadband dropping

OrlaB1 — Mon, 23 Jun 2025 18:04:02 GMT

It seems to be all devices but mostly my laptop and the sky q.
i have connected an extender to try to make this better but to no avail. When it drops from teams calls etc it says connection is unstable and reconnecting. The wifi bars are on full though at that time

Re: Broadband dropping

JimM1 — Mon, 23 Jun 2025 18:10:58 GMT

@OrlaB1 Looks like you have the SR203 Black coloured hub if you wish to say, link below about the hubs, and the extender that you have say what it is. The SR203 is normally a very rock solid hud....

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Broadband dropping

OrlaB1 — Tue, 24 Jun 2025 10:56:30 GMT

This still doesn't work - I have tried to reboot again having followed all of the rewiring etc and making sure it was connected. I did find a rogue telephone wire plugged in to an old socket before I had the fibre installed so I thought I had fixed it but again this morning it started to play up. I'm at a loss and can't get through to anyone in sky to help me. I can't make head nor tail of the stats????

2025.06.24 09:32:54 syslog: Received NTP Sync Reply from ntp
2025.06.24 09:33:07 syslog: WAN IPV6 UP
2025.06.24 09:33:07 syslog: Voice IP Connection Up:
2025.06.24 09:33:07 syslog: Connection Up. SNO/MAC/IP/SWVER/
2025.06.24 09:33:07 syslog: TR69: Connect to Production ACS
2025.06.24 09:33:07 syslog: TR69: Connection to ACS Complete
2025.06.24 09:33:17 syslog: TR69: Close ACS Connection
2025.06.24 09:33:19 syslog: Voice Configured
2025.06.24 09:33:23 syslog: Voice Initialized
2025.06.24 09:33:23 syslog: Voice Connecting
2025.06.24 09:33:23 syslog: Voice HARDENING
2025.06.24 09:33:24 syslog: Voice Connected
2025.06.24 09:33:24 syslog: Voice Disconnected
2025.06.24 09:33:29 syslog: Voice DeInitialized
2025.06.24 09:33:32 syslog: Voice Configured
2025.06.24 09:33:36 syslog: Voice Initialized
2025.06.24 09:33:36 syslog: Voice Connecting
2025.06.24 09:33:36 syslog: Voice Connected
2025.06.24 09:33:48 syslog: [ ] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
2025.06.24 09:33:50 syslog: [ ] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps full duplex
2025.06.24 10:02:48 syslog: WAN IPV6 UP
2025.06.24 10:05:43 syslog: Lease renewed 3600
2025.06.24 10:32:48 syslog: WAN IPV6 UP
2025.06.24 10:33:02 syslog: Lease renewed 3600