https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5019542#M497455 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4420429">@Juliafoster</a>&nbsp;Posting on the Forum you are not contacting sky, to do so you need to call them. Link below is about the hub and it's lights.</P><P>Although you have it installed, was today given to you as the activation day, have you had any test from Sky that you are activated, and it is also anytime up untll midnight off the activation day for it all to happen! ONT got all three lights on it, if you do have a full fibre service!</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A></P><P>&nbsp;</P> Mon, 23 Jun 2025 18:07:41 GMT JimM1 2025-06-23T18:07:41Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5019452#M497434 <P>Hi</P><P>&nbsp;</P><P>I've had my internet installed today, the fibre optic is connected and working but the internet is red on the hub, they told me to contact you</P><P>&nbsp;</P><P>thanks</P><P>julia</P> Mon, 23 Jun 2025 16:39:10 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5019452#M497434 Juliafoster 2025-06-23T16:39:10Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5019542#M497455 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4420429">@Juliafoster</a>&nbsp;Posting on the Forum you are not contacting sky, to do so you need to call them. Link below is about the hub and it's lights.</P><P>Although you have it installed, was today given to you as the activation day, have you had any test from Sky that you are activated, and it is also anytime up untll midnight off the activation day for it all to happen! ONT got all three lights on it, if you do have a full fibre service!</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A></P><P>&nbsp;</P> Mon, 23 Jun 2025 18:07:41 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5019542#M497455 JimM1 2025-06-23T18:07:41Z