topic New Sky Fibre in Broadband

New Sky Fibre

JarrodMelville — Mon, 23 Jun 2025 16:42:39 GMT

I have recently upgraded to Sky Fribre 150 from an existing sky wifi package. Now I have numerous problems connecting in my office and frequently it stops working. Downloading documents, which is essential for me, takes forever. I have paid to upgrade but the relaity is I am now experiencing a worse wifi than I had before.

Re: New Sky Fibre

caesarome — Mon, 23 Jun 2025 19:26:25 GMT

@JarrodMelville

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: New Sky Fibre

JimM1 — Mon, 23 Jun 2025 20:01:17 GMT

@JarrodMelville What happened when you upgraded to Fibre, the hub moved to a new position, to suit the connection, did you also updrade to sky Max hub or keep all of the original equipment!