topic Re: Cable snipped in Broadband

Cable snipped

Leesmart2 — Mon, 23 Jun 2025 09:29:40 GMT

I have had electricians around and they've clipped a cable and now I've lost my connection to the router can you please help in reconnection asap?

thank you

Re: Cable snipped

Anonymous — Mon, 23 Jun 2025 09:34:01 GMT

@Leesmart2 You need to ring Sky to sort this out. We are customers like you on here. Dial 150 from a Sky Mobile or Sky Talk phone.

Or use the Contact Us option in the forum footer.

Re: Cable snipped

JimM1 — Mon, 23 Jun 2025 10:05:03 GMT

@Leesmart2 Why did you not have the Electrician's take care off it when they where there or whatever they have done, you do not want a bill off a couple hundred £'s for sky to organise an OR Engineer to come fix!

Re: Cable snipped

TimmyBGood — Mon, 23 Jun 2025 10:12:36 GMT

@JimM1 wrote:

@Leesmart2 Why did you not have the Electrician's take care off it when they where there

Sparkies typically don't understand copper telecoms wiring and are entirely unequipped to fusion-splice optical fibre...

Re: Cable snipped

TimmyBGood — Mon, 23 Jun 2025 10:08:32 GMT

@Leesmart2 wrote:

can you please help in reconnection asap?

For a fault logged with an ISP on a Monday the target time for resolution would be by the end of the working day on Wednesday.