https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5018848#M497227 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3762557">@Wayne1016</a>&nbsp;<BR />Wi-Fi is basically the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky). <BR /><BR />If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.</P> Sun, 22 Jun 2025 20:03:46 GMT Daniel0210 2025-06-22T20:03:46Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5018843#M497223 My WiFi is rubbish Sun, 22 Jun 2025 19:58:19 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5018843#M497223 Wayne1016 2025-06-22T19:58:19Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5018848#M497227 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3762557">@Wayne1016</a>&nbsp;<BR />Wi-Fi is basically the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky). <BR /><BR />If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.</P> Sun, 22 Jun 2025 20:03:46 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5018848#M497227 Daniel0210 2025-06-22T20:03:46Z