topic Re: How to install McAfee software? in Broadband

How to install McAfee software?

Andy_ — Fri, 24 May 2024 09:33:41 GMT

Morning,

Just setting up my account Etc, can anyone provide any info on how to install McAfee software? Have tried the Virtual Assisstant (removed).

Moderator note: Removed innapropriate remarks.

Re: How to install McAfee software?

caesarome — Fri, 24 May 2024 09:24:33 GMT

It is no longer possible to install McAfee so you will need to use an alternative.

Re: How to install McAfee software?

TimmyBGood — Fri, 24 May 2024 09:37:09 GMT

@Andy_

Can I just ask what made you think McAfee was included with Sky Broadband?

If there's a particular reference left somewhere on the Sky website this needs to be tracked down.

Re: How to install McAfee software?

Andy_ — Fri, 24 May 2024 09:53:27 GMT

Thanks to all for the prompt responses.

Still advertied on the website:

Hompage - Broadband - Internet Security - McAfee

Re: How to install McAfee software?

TimmyBGood — Fri, 24 May 2024 10:58:22 GMT

@Andy_

I don't see that: have you been a Sky Broadband subscriber in the past?

Re: How to install McAfee software?

Andy_ — Fri, 24 May 2024 11:10:25 GMT

No, new customer this week.

Re: How to install McAfee software?

sue_o — Sun, 22 Jun 2025 12:14:57 GMT

i see exactly the same thing and would like to know if McAfee isn't supplied

a. what alternative is Sky providing

b. when is Sky going to update their website

Re: How to install McAfee software?

Mark39 — Sun, 22 Jun 2025 12:31:42 GMT

@sue_o wrote:

i see exactly the same thing and would like to know if McAfee isn't supplied

a. what alternative is Sky providing

b. when is Sky going to update their website

So far as I'm aware, Sky stopped new subscription to McAfee years ago.

a. You'll need to find your own alternative

b. Only Sky could tell you that.

Re: How to install McAfee software?

TimmyBGood — Sun, 22 Jun 2025 12:46:37 GMT

@sue_o wrote:

a. what alternative is Sky providing

None. Desktop antivirus is an entirely obsolete concept, kept going only by the AV companies themselves based on mythical risks. Self-propagating viruses just don't exist anymore, and malware is typically installed voluntarily by users who choose to ignore all advice to the contrary.

b. when is Sky going to update their website

The website and app do not say McAfee is available to new users: references are purely historical for a diminishing number of legacy subscriptions. As always, the wording could undoubtedly be improved, and this has been drawn to the attention of Sky numerous times.