topic Network connection in Broadband

Network connection

Griffo2 — Sun, 22 Jun 2025 10:54:55 GMT

All the lights are on the box but can't pick up internet on anything

Re: Network connection

JimM1 — Sun, 22 Jun 2025 11:00:34 GMT

@Griffo2 All connected, 4 green lights and no Internet connection on the sky hub, then power the hub off for a couple off hours! See if it reconnects after that period.

Re: Network connection

Griffo2 — Sun, 22 Jun 2025 13:42:23 GMT

Still nothing spoke to sky they recon I've got to much connected to broad band told me I need to up date strength and box but can't understand as it was all working ok yesterday and it added anything else

Re: Network connection

Chrisee — Sun, 22 Jun 2025 13:56:16 GMT

@Griffo2 leave the hub off for at least 60 minutes which should mean thecfault will clear. If it doesnt back to Sky and hopefully you get an agent who will help.

Re: Network connection

JimM1 — Sun, 22 Jun 2025 14:16:12 GMT

@Griffo2 Can you please take a look at the link, say what hub you have and what you are seeing exactly that you see.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start