https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5018276#M497041 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4419426">@Paigecow</a>&nbsp;<BR />If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.</P> Sat, 21 Jun 2025 18:39:46 GMT Daniel0210 2025-06-21T18:39:46Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5018273#M497039 <P><STRONG>My internet is currently not working and hasn't been all day. I've reset the box and that did not help, I've checked everything online and all day the box is working fine however I can't seem to get internet still&nbsp;</STRONG></P> Sat, 21 Jun 2025 18:37:10 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5018273#M497039 Paigecow 2025-06-21T18:37:10Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5018276#M497041 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4419426">@Paigecow</a>&nbsp;<BR />If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.</P> Sat, 21 Jun 2025 18:39:46 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5018276#M497041 Daniel0210 2025-06-21T18:39:46Z