https://helpforum.sky.com/t5/Broadband/Lost-internet/m-p/5018099#M496964 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4419247">@Paulboase</a>&nbsp;Connection from the ONT to the OR Exchange is/has gone down, bad light to have!</P> Sat, 21 Jun 2025 14:21:51 GMT JimM1 2025-06-21T14:21:51Z https://helpforum.sky.com/t5/Broadband/Lost-internet/m-p/5018049#M496948 <P>The ted los light is on my open reach box</P> Sat, 21 Jun 2025 13:27:58 GMT https://helpforum.sky.com/t5/Broadband/Lost-internet/m-p/5018049#M496948 Paulboase 2025-06-21T13:27:58Z https://helpforum.sky.com/t5/Broadband/Lost-internet/m-p/5018099#M496964 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4419247">@Paulboase</a>&nbsp;Connection from the ONT to the OR Exchange is/has gone down, bad light to have!</P> Sat, 21 Jun 2025 14:21:51 GMT https://helpforum.sky.com/t5/Broadband/Lost-internet/m-p/5018099#M496964 JimM1 2025-06-21T14:21:51Z https://helpforum.sky.com/t5/Broadband/Lost-internet/m-p/5018130#M496978 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4419247">@Paulboase</a>&nbsp;</P> <P>Try running the line test here to see if the fault is found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 21 Jun 2025 15:17:35 GMT https://helpforum.sky.com/t5/Broadband/Lost-internet/m-p/5018130#M496978 caesarome 2025-06-21T15:17:35Z