topic Re: Broadband in Broadband

Broadband

Danp4 — Sat, 21 Jun 2025 12:36:49 GMT

Broadband is not working into my property. I'm running a test it says it working but it is not working.

the light is not on for internet on router

Re: Broadband

Daniel0210 — Sat, 21 Jun 2025 12:39:26 GMT

@Danp4
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

Re: Broadband

caesarome — Sat, 21 Jun 2025 12:39:48 GMT

@Danp4

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband

Danp4 — Sat, 21 Jun 2025 12:42:36 GMT

Thanks these tests say it's fine but it's not working , thought it was live Sky chat not discussion board. No idea why Sky app funnelled me here

Re: Broadband

caesarome — Sat, 21 Jun 2025 12:44:46 GMT

Before calling Sky if you haven't done it already try rebooting your broadband hub at the mains.

Re: Broadband

Danp4 — Sat, 21 Jun 2025 12:45:37 GMT

First thing I done , thanks for time and replies