topic Re: Internet issue in Broadband

Internet issue

TeriD1 — Sat, 21 Jun 2025 12:25:25 GMT

My internet keeps dropping and has been doing so since installation but it is getting increasingly worse. This leads to TV freezing, unable to use package that I am paying for, at times unable to use add one (such as Netflix) and wifi impacting phone use. I have tested the connection as the website suggests and it states there is no issue however one persists. I am concerned as I'm paying for a service that I am not receiving and would be grateful for some assistance to rectify. Many thanks

Re: Internet issue

caesarome — Sat, 21 Jun 2025 12:41:15 GMT

@TeriD1

Did you run theee tests:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.