topic Re: Claim for broadband speed dropping in Broadband

Claim for broadband speed dropping

Debs50_ — Sat, 21 Jun 2025 11:03:20 GMT

My broadband isn't working properly

Re: Claim for broadband speed dropping

Debs50_ — Sat, 21 Jun 2025 11:05:13 GMT

Please credit my account and check previous months as never been the best even with the boost that I pay extra for

Re: Claim for broadband speed dropping

Daniel0210 — Sat, 21 Jun 2025 11:17:13 GMT

@Debs50_

You won't get any kind of credit by posting on here I'm afraid. This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Re: Claim for broadband speed dropping

TimmyBGood — Sat, 21 Jun 2025 12:20:27 GMT

@Debs50_ wrote:
Please credit my account and check previous months as never been the best even with the boost that I pay extra for

Despite its marketing name, 'Broadband Boost' does not increase internet connection speed.

Claims against the Sky Speed Guarantee are limited to a single month within a minimum contract term. The link below explains how to make a claim.

https://www.sky.com/help/articles/sky-broadband-speed-guarantee-a

Re: Claim for broadband speed dropping

JimM1 — Sat, 21 Jun 2025 13:04:26 GMT

@Debs50_ You do need to go have a look yourself how it has all been doing, and sky's daily check against the hub, that is all they care about nothing else. Use the service checker and expand the broadband page, will let you see the last 30 day's how it is going!

https://www.sky.com/servicechecker