No internet connection

Jaleighbird — Sat, 21 Jun 2025 09:46:45 GMT

I've tried pushing all wires back into the devise and turning the sockets off at the wall but the broadband isn't working

Re: No internet connection

JimM1 — Sat, 21 Jun 2025 09:49:19 GMT

@Jaleighbird See the about below.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet connection

Daniel0210 — Sat, 21 Jun 2025 09:49:29 GMT

@Jaleighbird wrote:

I've tried pushing all wires back into the devise

@Jaleighbird

Do they look like they've come out?

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

topic No internet connection in Broadband

No internet connection

Re: No internet connection

Re: No internet connection