topic Re: WiFi is not working in Broadband

WiFi is not working

Katey2 — Sat, 21 Jun 2025 08:15:11 GMT

We had your WiFi set up and connected 2 days ago and it has not worked well since. And today it is not working at all. Nothing has any WiFi in our house. I have checked on my app and it says it's all good but it is not working at all on our phones or our tv.

Re: WiFi is not working

caesarome — Sat, 21 Jun 2025 09:18:54 GMT

@Katey2

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi is not working

JimM1 — Sat, 21 Jun 2025 09:41:08 GMT

@Katey2 Also here is the about hub lights that give a better indication link is below!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start