topic Re: No internet in Broadband

No internet

Jaynecharnley — Sat, 21 Jun 2025 06:54:32 GMT

We have sown almost rests, says looks good but is not, Internet flashing orange light then stops and stays orange then back to flashing or nothing.

Re: No internet

Daniel0210 — Sat, 21 Jun 2025 07:02:13 GMT

@Jaynecharnley
If your broadband isn’t working use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

Re: No internet

Tins1 — Sat, 21 Jun 2025 08:00:04 GMT

Having the same issue, rang sky told me there's nothing they can do until Monday which is shocking tbh as people have to work, this started on Thursday and the response I got was it might come back

Re: No internet

JimM1 — Sat, 21 Jun 2025 08:09:56 GMT

@Tins1 Did you happen to run any off the service checks, if it is an area wide fault there is really nothing to be done until the Engineers have a look at what the problem is. When fixed yes normally the hub auto recovers and internet connection gets re-established..

Need constant internet then multiple methods have to be considered to take care if one is out!