topic Re: Further openreach work required in Broadband

Further openreach work required

Paul646 — Fri, 20 Jun 2025 10:55:19 GMT

My fibre broadband connection was due to be activated on 6th June but Openreach when visted my property said that some ground work needed to be performed. I had a message from sky saying that they will follow up aftet the 1st July. My concern is that my old provider will terminate my existing connection on the 27th June and then I will have no internet connectivity. Is sky able to offer any mobile dongle for the sky router to allow me to connect to mobile internet while this is being resolved?

Re: Further openreach work required

Daniel0210 — Fri, 20 Jun 2025 11:34:36 GMT

@Paul646

Sky don't supply mobile data dongles I'm afraid.

Re: Further openreach work required

Paul646 — Fri, 20 Jun 2025 12:49:24 GMT

many thanks for the confirmation. Do you know whether it is possible to connect your own USB mobile dongle to the sky router?

Re: Further openreach work required

JimM1 — Fri, 20 Jun 2025 13:17:32 GMT

@Paul646 More than likely not! Did sky do the OTS or you cancelled your other supplier?

Re: Further openreach work required

TimmyBGood — Fri, 20 Jun 2025 13:21:19 GMT

@Paul646 wrote:

Do you know whether it is possible to connect your own USB mobile dongle to the sky router?

The Sky Business Hub supports a failover cellular dongle supplied by Sky themselves, but none of the domestic models have such functionality.

Re: Further openreach work required

Paul646 — Fri, 20 Jun 2025 14:03:10 GMT

I was coming from Virgin Media and so just cancelled the service myself. As the activation date was set to the start of June for sky then I would have an overlap when virgin stopped at end of June in case of issues. Maybe things will progress next week.

Re: Further openreach work required

JimM1 — Fri, 20 Jun 2025 15:51:48 GMT

@Paul646 For future Reference and for anyone else reading the post then VM are part of the OTS program, so just call the new ISP and let them take care off all the switching side and anything that needs to be done, that way the lights stay on when the install's slide all over the place!

Hope it does get completed before the VM switch off, they do not play at all when you infrom them you are gone!

Re: Further openreach work required

Paul646 — Sat, 21 Jun 2025 06:06:31 GMT

Many thanks, I wasn't actually aware of this. I assumed coming from a cable provider to fibre would be different. Good to know.

Is it possible to connect a 4g modem like netgear 1120 to the wan port of the sky router so that I can have Internet via mobile network until my openreach work is complete. I would then plug back into the ONT on the wall.

Re: Further openreach work required

Chrisee — Sat, 21 Jun 2025 06:28:34 GMT

@Paul646 connecting a mobile modem to the Sky hub is unlikely to work. A better solution would seem to be to source a mobile router and use that to connect to your devices. 4G units can be found for around £65.

Re: Further openreach work required

Paul646 — Sat, 21 Jun 2025 06:34:46 GMT

Thanks for your reply and suggestion. I do already have a 4g lte netgear modem LB2120 and thought if I could connect this to the WAN port on sky hub and that way all wifi devices in my house can connect to the sky hub and route to Internet via the 4g modem. Once my openreach work is complete then I only need to physically move wan cable to ONT and not have to reconfigure all wifi devices again.

Re: Further openreach work required

TimmyBGood — Sat, 21 Jun 2025 06:57:09 GMT

@Paul646 wrote:

Thanks for your reply and suggestion. I do already have a 4g lte netgear modem LB2120 and thought if I could connect this to the WAN port on sky hub and that way all wifi devices in my house can connect to the sky hub and route to Internet via the 4g modem.

Possibly, yes. However a Sky Hub only expects to be presented with a Sky Broadband connection on its WAN port, and will want to use, for example, Sky DNS servers.

Re: Further openreach work required

JimM1 — Sat, 21 Jun 2025 07:34:36 GMT

@Paul646 The sky hub is not designed with a dual wan 4G hotspot swapover feature, As you are moving to sky lock stock would seriously look at one on off the Asus Routers that will allow you to connect 4G and give you the continuos up network that you are looking at.

Certainly give it a go you should be able to try it all off line as soon as you get the hub from sky. Pretty sure my Asus XT8 can be setup to allow both, know for sure i can tether the phone and provide, but have such a poor 4g/5g signal no matter what the stupid area checker's say yes you have great indoor 4g not so good 5g, maybe they would all like to come and respot that for real.

How are you bridging the VM Modem at present you may have way more success just waiting till that falls off and having the netgear pick up then.