topic Re: Wifi buffering in Broadband

Wifi buffering

KazMac2 — Fri, 20 Jun 2025 13:53:03 GMT

Hi, considering I should be getting 300Mbps with my upgraded WiFi. I don't think I'm even getting half of that. I did a speed test a couple of times and it said 307Mbps. Everything I've been trying to do for hours I keep getting buffering. Surely this shouldn't happen with those speeds. This hasn't happened before at all until today. So feeling rather puzzled as I'm not using anything different or have any new devices.

TV, two iPhones, two iPads and three CCTV Cameras.

Re: Wifi buffering

jamesn123 — Fri, 20 Jun 2025 13:57:40 GMT

Hi @KazMac2

Have you run through the troubleshooting here yet

Re: Wifi buffering

JimM1 — Fri, 20 Jun 2025 16:07:58 GMT

@KazMac2 Did you just change the package speed or have you changed more than that, like FF and new or moved the hub position!

Re: Wifi buffering

KazMac2 — Fri, 20 Jun 2025 16:29:33 GMT

No I haven’t moved anything since we got it last year.
I upgraded when I joined Sky last year from 150 Mbps to 300 with Sky.

Re: Wifi buffering

KazMac2 — Fri, 20 Jun 2025 16:31:28 GMT

No I haven't. I did some speed tests and it says everything is fine.

Re: Wifi buffering

JimM1 — Fri, 20 Jun 2025 16:38:07 GMT

@KazMac2 The service checker shows the daily check that sky does to your BB hub, and is viewed and expanded by clicking on the Broadband > symbol, there you will see the last 30 day's off action for the checks. That is what sky use, and you will be looking for the around 300Mb/s mark if all is good and dandy!

https://www.sky.com/servicechecker

Do we take it that everything is fine from your reply now.

https://www.sky.com/help/articles/broadband-speeds-explained

Re: Wifi buffering

Nics151 — Tue, 04 Nov 2025 21:01:57 GMT

Just moved to 500mbps WiFi and everything keeps buffering.

the kids tablets

netflix

Watching TV in apps

websites not downloading properly.

when I check speed it says all is good. Can you advise why this is happening please. I had no problem with my previous sky internet before we upgraded. Now this is happening all the time. I am not confident I. This service.

Re: Wifi buffering

JimM1 — Tue, 04 Nov 2025 21:43:18 GMT

@Nics151 Same sky hub as before or did you have that changed along with your Fibre upgrade?