topic Re: Getting broadband fitted in Broadband

Getting broadband fitted

Jodie80 — Fri, 20 Jun 2025 13:36:22 GMT

Hi there, I’m getting new WiFi installed that I’m supposed to fit myself. It’s a copper wire connection, but I’ve just realized I don’t have any internal wiring in my house to connect to the box. Will I still be able to install it myself, or will I need someone to come out and fit the wiring first?

Thanks in advance for your help!

Re: Getting broadband fitted

jamesn123 — Fri, 20 Jun 2025 13:39:59 GMT

Hi @Jodie80

Do you not have a BT/Openreach telephone socket anywhere in the house?

Re: Getting broadband fitted

Jodie80 — Fri, 20 Jun 2025 13:42:37 GMT

No not that I can see. What would this look like?

Re: Getting broadband fitted

jamesn123 — Fri, 20 Jun 2025 13:52:17 GMT

Something like this @Jodie80

Re: Getting broadband fitted

Jodie80 — Fri, 20 Jun 2025 13:52:53 GMT

No I don't have one of these

Re: Getting broadband fitted

jamesn123 — Fri, 20 Jun 2025 13:53:38 GMT

@Jodie80

Is the house a new build or not? Has it ever had broadband before that you are aware of?

Re: Getting broadband fitted

Jodie80 — Fri, 20 Jun 2025 13:54:18 GMT

No it's not a new build and I'm not sure what was there before sorry

Re: Getting broadband fitted

jamesn123 — Fri, 20 Jun 2025 13:56:09 GMT

@Jodie80

Okay its likely you will need a new socket/line installed. This usually can only happen once the activation date has passed and you report to Sky that you cant connect

Re: Getting broadband fitted

Jodie80 — Fri, 20 Jun 2025 14:03:51 GMT

Okay no bother. Thanks for your help.

Re: Getting broadband fitted

JimM1 — Fri, 20 Jun 2025 16:10:46 GMT

@Jodie80 They do sometimes hide the socket's so be sure to look in cupboards etc.