topic Re: Work laptop won't connect in Broadband

Work laptop won't connect

Mike297 — Mon, 30 Dec 2024 12:14:37 GMT

Since coming across to sky, my nhs work laptop wont work from home. Its says connected but no internet, therefore I cant connect to anything on it. All other devises work fine.

I did message sky (cant remember how) added my work details and then received a message saying weve fixed it.

It did work for a while. Tried again today, and its not working. Any quick fixes?

Re: Work laptop won't connect

caesarome — Mon, 30 Dec 2024 12:27:11 GMT

@Mike297

Does a reboot of your broadband hub fix it ?

Re: Work laptop won't connect

Mike297 — Mon, 30 Dec 2024 13:29:33 GMT

nope, tried that

Re: Work laptop won't connect

Chrisee — Mon, 30 Dec 2024 15:34:51 GMT

@Mike297 What colour Sky hub do you have. If its white read the post pinned at the top of the forum.

Re: Work laptop won't connect

LucyWhy — Fri, 20 Jun 2025 13:11:15 GMT

Did you ever resolve this? Everything was fine until a week or so ago.

Work laptop (NHS) connected fine to the wifi, but we had ongoing broadband issues. BT Openreach did some work a week or so ago and my laptop now won't connect. It sees the Hub Name but can't connect.

Work IT have installed all relevant updates and removed all wifi history, so I input the details again, but no success.

I can get wifi through my hotspot only.

I'm finding it all very frustrating and don't know who to turn to for help.