No connection

Donz412 — Fri, 20 Jun 2025 06:54:59 GMT

I can't get connected to WiFi, but it's saying on app that all is good

Re: No connection

Daniel0210 — Fri, 20 Jun 2025 07:10:06 GMT

@Donz412
Wi-Fi is basically the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

topic No connection in Broadband

No connection

Re: No connection