Return my broadband

Manu10 — Thu, 19 Jun 2025 17:06:58 GMT

I want to return my broadband

Re: Return my broadband

Daniel0210 — Thu, 19 Jun 2025 17:10:52 GMT

@Manu10
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return my broadband

JimM1 — Thu, 19 Jun 2025 17:51:37 GMT

@Manu10 And you do need to call and cancel unless you have another ISP doing the switching process for you!

topic Return my broadband in Broadband

Return my broadband

Re: Return my broadband

Re: Return my broadband