topic Re: Can’t connect devices to wifi in Broadband

Can’t connect devices to wifi

WinterBeryl — Wed, 18 Jun 2025 19:54:35 GMT

Hi we've just had sky broadband installed today but are struggling to connect some of our devices especially the Xbox S - it picks up the sky network but won't connect once the password had been entered

Re: Can’t connect devices to wifi

Greenfingers001 — Thu, 19 Jun 2025 09:02:33 GMT

Hi there @WinterBeryl , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can’t connect devices to wifi

WinterBeryl — Thu, 19 Jun 2025 13:25:18 GMT

Thanks for getting in touch. I'm pleased to say the issue has now been resolved.

Re: Can’t connect devices to wifi

JimM1 — Thu, 19 Jun 2025 15:57:33 GMT

@WinterBeryl Glad you got it all sorted out, did you need the assistance off sky to do it, or you managed it all by yourself!

Re: Can’t connect devices to wifi

WinterBeryl — Sun, 22 Jun 2025 19:12:13 GMT

We managed by ourselves - it was down to us misreading a letter in the password...