topic Re: Internet isnt working in Broadband

Internet isnt working

Michael-199 — Thu, 19 Jun 2025 14:52:47 GMT

Power light is green and wifi light is green but internet and voice has no light

Re: Internet isnt working

caesarome — Thu, 19 Jun 2025 15:37:35 GMT

@Michael-199

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet isnt working

JimM1 — Thu, 19 Jun 2025 15:50:52 GMT

@Michael-199 Also the about lights for the hub, do you normally have all four across the board with the hub, as the voice when not lit can be you have NO digital voice service as supplied from the hub, and that can be what you have as a specific option.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start