topic Re: Wi-if down in Broadband

Wi-if down

Shishu — Sat, 07 Dec 2024 11:45:05 GMT

When i test my broadband it says everything is fine but there is only 2 green lights on my box with the internet one missing.

Re: Wi-if down

caesarome — Sat, 07 Dec 2024 13:29:09 GMT

@Shishu

Have you rebooted your broadband hub at the mains ?

Re: Wi-if down

Maria381 — Thu, 19 Jun 2025 15:10:16 GMT

I have done everything and I have same problem

Re: Wi-if down

caesarome — Thu, 19 Jun 2025 15:35:43 GMT

@Maria381

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wi-if down

Maria381 — Thu, 19 Jun 2025 15:49:36 GMT

Done all that , it says everything is fine, I'm also trying to contact sky but I keep getting navigated between 2 pages,

I just don't know what to do

Re: Wi-if down

caesarome — Thu, 19 Jun 2025 16:08:09 GMT

@Maria381

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.