https://helpforum.sky.com/t5/Broadband/MS-Teams-dropping/m-p/5016357#M496387 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4378619">@MartinWilliams1</a>&nbsp; Whilst working from home is allowed Sky can only provide so much support.&nbsp; &nbsp;If MS Teams is dropping it suggests congested/poor wifi in that part of the home, have you tried using ethernet as that would be more reliable?</P> Thu, 19 Jun 2025 09:38:38 GMT GD1 2025-06-19T09:38:38Z https://helpforum.sky.com/t5/Broadband/MS-Teams-dropping/m-p/5016355#M496386 <P>My wife works for a major High Street Bank and works from home 3 days a week. We have been sky customers for many years and moved to sky broadband a few years ago. I also work remotely as a consultant.</P><P>&nbsp;</P><P>Recently her MS teams has started dropping; losing audio and/or video sporadically. Her helpdesk has provided a new laptop but issues are ongoing. Sky heldesk did not want to know, saying that their broadband is working to the house and it was a VPN issue?&nbsp;</P><P>&nbsp;</P><P>Surely there is more that can be done?</P> Thu, 19 Jun 2025 09:33:55 GMT https://helpforum.sky.com/t5/Broadband/MS-Teams-dropping/m-p/5016355#M496386 MartinWilliams1 2025-06-19T09:33:55Z https://helpforum.sky.com/t5/Broadband/MS-Teams-dropping/m-p/5016357#M496387 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4378619">@MartinWilliams1</a>&nbsp; Whilst working from home is allowed Sky can only provide so much support.&nbsp; &nbsp;If MS Teams is dropping it suggests congested/poor wifi in that part of the home, have you tried using ethernet as that would be more reliable?</P> Thu, 19 Jun 2025 09:38:38 GMT https://helpforum.sky.com/t5/Broadband/MS-Teams-dropping/m-p/5016357#M496387 GD1 2025-06-19T09:38:38Z